One of the bonuses of doing what I do.

When 95% of your customers aren't certain how the Internet operates, you can tell them *anything*, and they'll believe it.

I just told a woman who paid for domain name renewal two weeks ago that it would take 1 more hour for her name to work again. (Because my coworker had forgotten to actually *renew* the domain name.)

The customer's response, "I knew I should have waited to call."